Returns and Refunds Policy
Cancellations, replacements, corrections, and refunds are reviewed by Operator legal identity awaiting configuration under the rules below.
Cancellation before fulfilment
A customer may request full cancellation before the personalised EPUB becomes available or before a physical order is dispatched. Send the request promptly through the Contact and Complaints page; cancellation is not automatic.
Personalised EPUB
- A change-of-mind refund is not offered after the personalised EPUB becomes available.
- A defective digital file will be reviewed and may be corrected, reissued, or manually refunded as appropriate.
Physical edition
A wrong, damaged, or defective physical item will be reviewed and may be replaced or manually refunded as appropriate. Keep the item and packaging and provide relevant details or images when requested.
How remedies are handled
Payment-provider refunds are executed manually and then recorded by the operator. The bookstore does not promise an automated refund or a fixed completion time.
These rules do not affect statutory rights that apply to the purchase.